Shipping policy

 

 

At Goodison&Co, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Please review our shipping policy to understand how we manage the shipment of your orders.

1.    Processing Time

 

·        All orders are processed within 1-3 business days after receiving order confirmation.

·        Orders are not processed or shipped on weekends or holidays.

·        In the case of high order volume or unforeseen delays, we will notify you via email or phone.

 

2.   Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided based on the chosen shipping method at checkout. Please note that delivery times may vary based on your location and other factors, such as weather conditions and courier issues, which are outside our control.

UAE

• Pre-order: Free Shipping, Next Day Delivery
• Cash on Delivery (COD): AED 20, Next Day Delivery

Saudi Arabia

• Pre-order: 37 SAR, Delivery in 2-3 Days

KUWAIT

• Pre-order: 40 AED, Express Delivery in 2-3 Days

EGYPT

• Pre-order: 60 AED, Delivery in 2-3 Days

 

 

All duties and taxes are paid by Goodison&Co .

3.   Shipping Locations

 

·        We currently ship to UAE, Saudi Arabia, and Kuwait. Specific shipping details and costs will be displayed during checkout.

·        For international shipments, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in our shipping charges.

 

4.   Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using the link provided or by visiting the courier's website.

5.   Shipping Delays

Goodison&Co strives to dispatch and deliver orders within the estimated time frame. However, delays may occur due to unexpected events, such as customs clearance or logistical issues. If the delivery of your order exceeds 15 days, you may cancel the order by contacting our customer service at info@goodisonandco.com.

6.   Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact us immediately at info@goodisonandco.com with your order number and relevant details. We will assist in resolving the issue and may issue a replacement or refund where appropriate.

7.   Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or any restricted locations.

8.   Contact Us

For any shipping inquiries or issues, please contact our Customer Service at info@goodisonandco.com.

 

 Terms & Conditions

The following terms and conditions apply to all orders placed by the customer with Goodison&Co. By using the Site or placing an order, you agree to be bound by these Terms and Conditions. Please ensure you have read and understood the Terms before placing your order.

1.    Ownership of Rights

·        All content on goodisonandco.com, including text, images, and code, is owned by Goodison&Co. Copying or distributing content without written permission is prohibited, except for personal, non-commercial use.

 

2.   Product Availability

 

·        The inclusion of products on goodisonandco.com at any time does not imply or guarantee availability. We reserve the right to discontinue products at any time without notice.

 

3.   Account Creation

 

·        You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to terminate your account if we suspect any unauthorized activity.

 

4.   Prohibited Activities

You agree not to:

·        Post or transmit any harmful content that could negatively affect the functionality of the website or other users.

·        Use any automated means (e.g., bots, crawlers) to access the website.

·        Attempt to interfere with the security of the site.

Goodison&Co reserves the right to block access to the site and close any account found violating these provisions.

5.   Pricing and Payment

 

·        All prices listed on goodisonandco.com include VAT and shipping fees. Pricing is subject to change without prior notice.

·        Payment methods accepted include [Insert Payment Methods], and you agree to provide valid payment details for your order.

 

6.   Delivery

 

·        We strive to deliver your orders promptly. However, unexpected delays may occur. In the event your order takes longer than 15 days, you may cancel the order.

·        You will receive email confirmation upon placing your order, along with delivery estimates. Contact info@goodisonandco.com if your order has not arrived by the scheduled delivery date.

·        Delivery around UAE: 1-3 days.

7.   Exchange Policy

 

·        No returns will be accepted. We only allow exchanges.

·        We offer a 7-day exchange policy from the date of delivery. Items must be exchanged in their original condition with tags and packaging. Proof of purchase is required for all exchanges.

·        To initiate an exchange, please contact us at info@goodisonandco.com.

·        Exchanges are subject to product availability. If the requested product for exchange is out of stock, we will notify you of alternative options.

·        Please note that shipping fees for exchanges are the responsibility of the customer.

 

8.   Privacy Policy

 

·        Your use of the site and submission of personal information is governed by our Privacy Policy, which can be accessed here: Privacy Policy

 

9.   Limitation of Liability

 

·        Goodison&Co is not responsible for any direct, indirect, or incidental damages that may arise from the use of our products or the site, including delays in delivery or site outages.

·        Your use of the website is at your own risk. We do not guarantee that the website will always be secure or free from bugs or viruses.

 

10.       Governing Law

 

·        These Terms & Conditions and any disputes arising from your use of our services shall be governed by and construed in accordance with the laws of the UAE.

 

11.         Changes to Terms

 

·        Goodison&Co reserves the right to update these Terms & Conditions at any time without notice. It is your responsibility to review the latest version before placing an order.